Term and Conditions

 

1. Agreement

By using our website, inquiring about our services, or placing an order with WGIC LIMITED, you agree to be bound by these Terms and Conditions, along with our Privacy Policy. If you do not agree with these terms, please do not use our services. We reserve the right to update these terms at any time, and it is your responsibility to review them regularly. Your continued use of our services after any changes to the terms indicates your acceptance of the updated terms.

2. Service Provision

  • Order Confirmation: Your order is considered confirmed once we send you a written order confirmation via email or other agreed – upon communication method. We reserve the right to decline any order for reasons such as ingredient unavailability, scheduling conflicts, or failure to meet our minimum order requirements. In the event of order decline, we will notify you promptly and refund any payments made.
  • Customization and Changes: Menus, service packages, and event arrangements are subject to availability and may be subject to change. We will make every effort to notify you of any significant changes in advance. If you wish to make changes to your confirmed order, please contact us as soon as possible. Depending on the nature and timing of the changes, additional fees may apply, or we may not be able to accommodate the request.
  • Service Standards: We strive to provide the highest quality of event catering services. However, we do not guarantee that our services will be error – free or uninterrupted. In the event of minor service disruptions or issues, we will take reasonable steps to address and resolve them promptly.

3. Payment

  • Payment Terms: Payment for our services is due in accordance with the terms specified in your order confirmation. We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms paypal. Payment is required in full before the event date, unless otherwise agreed upon in writing.
  • Late Payments: If you fail to make payment by the due date, we reserve the right to charge a late payment fee of 10% of the outstanding amount per day. Additionally, we may suspend or cancel your order if the payment remains overdue for more than 2 days.
  • Price Changes: Our prices are subject to change without prior notice. However, the price for a confirmed order will remain fixed, except in cases where you request significant changes to the order that result in additional costs, or where there are unforeseen circumstances that impact the cost of providing the services (such as sudden increases in ingredient prices). In such cases, we will notify you and obtain your consent before proceeding.

4. Cancellation and Rescheduling

  • Cancellation: Refer to the Cancellation Policy outlined in the Returns & Exchanges section of these terms for details on refund eligibility based on the notice period before the event date.
  • Rescheduling: If you need to reschedule your event, please contact us as soon as possible. We will do our best to accommodate your new date, subject to availability. A rescheduling fee of 7 may apply, depending on the time between the original and new event dates and the impact on our resources and scheduling. If we are unable to accommodate your requested new date, the cancellation policy will apply.

5. Liability

  • Limit of Liability: In no event shall WGIC LIMITED be liable for any indirect, consequential, punitive, or special damages arising out of or in connection with our services, including but not limited to loss of business, loss of reputation, or loss of profits. Our total liability for any claim related to our services shall not exceed the total amount paid by you for the specific order in question.
  • Exclusion of Warranties: Our services are provided “as is” and “as available,” without any warranties of any kind, whether express or implied. We do not warrant that our services will meet your specific requirements, be uninterrupted, or free from errors.

6. Intellectual Property

All content on our website, including but not limited to text, images, logos, graphics, videos, and software, is the property of WGIC LIMITED or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works from our content without our prior written permission.

7. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England. Any disputes arising out of or in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of England.

8. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and WGIC LIMITED regarding the use of our website and services and supersede all prior agreements and understandings, whether written or oral.
Shopping Cart